📞 Call-back & 🚗 Delivery
Classification & Complexity
- Entity classification
- Customer
- Reason
- No internal, employee, or suspect match
- Complexity tier
- Medium (Tier 2, ×1.5)
- Reason
- No note text — defaulted to Tier 2 (Medium)
- Weighted load
- 2.9 units (real estimate: 2.9h from WIP Detail — complexity tier shown for reference, not re-applied)
- Remaining hours
🧩 Parts to verify (advisory — you decide)
🔴 Likely missing
-
Oil Drain Plug Gasket
— Lube, Oil & Filter Service - Synthetic Oil AI
Drain plug gaskets should be replaced during every oil change to prevent leaks.
-
Drain plug crush washer / gasket
— Lube, Oil & Filter Service - Synthetic Oil
Oil changes usually need a new drain-plug crush washer (some vehicles reuse the plug).
-
Oil Filter Drain Pan or Spill Container
— Lube, Oil & Filter Service - Synthetic Oil AI
Proper containment of used oil is standard shop procedure for environmental compliance.
🛠 Build Work / Quick Estimate — 2004 GMC Yukon
Pick (or type) a service and the parts (your part numbers + typical qty) and labor hours draft from your history — completeness included. Parts & hours only; price it in Protractor. For rare jobs your history can't cover, 🤖 AI drafts a generic parts list + ballpark hours to verify.
No draft yet — search a service above to start one.
Estimate Detail (from WIP Detail export)
- Estimated labor hours
- 2.9 h
- Services on ticket
- 1
🛠 Lube, Oil & Filter Service - Synthetic Oil · 2 parts
| Part # | Description | Qty | Cost |
|---|---|---|---|
| PXL51042MP | Engine Oil Filter | 1 | $1.96 |
| CA016 | Engine Oil 5W-30 Full Synthetic | 6 | $27.76 |
Technician Recommendations (advisory — advisor decides)
- Job type
- Standard repair
- Capability needed
- Light / medium repair & maintenance
| Rank | Technician | Skill | Match | Why |
|---|---|---|---|---|
| 1 | Anthony Miller DNC Staff | A | 56% (score 3.4) | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 2/10 (-0.6) |
| 2 | Tawnee J Ralston DNC | B | 45% (score 2.7) | Skill B (+2); no specialty match (+0); efficiency 1.5 (+1.0); workload 1/10 (-0.3) |
These are recommendations only — no technician is auto-assigned. The advisor keeps full control of dispatch.
Override actions
Job data
- Source
- wip (appointment: no, WIP: yes)
- Type
- Work Order
- Workflow stage
- Work Completed
- Authorization
- ❓ Not authorized — held out of technician workload
- Service advisor
- Sundstrom, Emily
- Technician
- Ian Anderson
- Scheduled
- Mon Mar 09, 2026
- Promised (contact)
- Mon Mar 09, 2026
- Last modified
- May 22, 2026
- Vehicle
- 2004 GMC Yukon Denali V8 6.0L 5967CC 364CID VIN U
- VIN / Unit
- 1GKEK63U54J323496 · 9999
- Mileage in
- 278983
- Total
- $176.91
- Parts / Labor / Sublet
- $0.00 / $150.00 / $0.00
- GP %
- 5.9%
- Labor hrs billed / tech hrs
- 2.9 / 2.9
Override history
| When | Action | Detail |
|---|---|---|
| 2026-06-18T14:11:14 | Exclude | Excluded from scheduling |