📞 Call-back & 🚗 Delivery
Classification & Complexity
- Entity classification
- Customer
- Reason
- No internal, employee, or suspect match
- Complexity tier
- Medium (Tier 2, ×1.5)
- Reason
- No note text — defaulted to Tier 2 (Medium)
- Weighted load
- 3.0 units (default hours × 1.5 complexity — no estimate yet)
- Remaining hours
🛠 Build Work / Quick Estimate —
Pick (or type) a service and the parts (your part numbers + typical qty) and labor hours draft from your history — completeness included. Parts & hours only; price it in Protractor. For rare jobs your history can't cover, 🤖 AI drafts a generic parts list + ballpark hours to verify.
No draft yet — search a service above to start one.
Estimate Detail (from WIP Detail export)
- Estimated labor hours
- —
- Services on ticket
- 1
🛠 Additional parts: If needed · 1 part
| Part # | Description | Qty | Cost |
|---|---|---|---|
| CA211CS | 20W50 GTX Classic | 2 | $109.96 |
Technician Recommendations (advisory — advisor decides)
- Job type
- Standard repair
- Capability needed
- Light / medium repair & maintenance
| Rank | Technician | Skill | Match | Why |
|---|---|---|---|---|
| 1 | Anthony Miller DNC Staff | A | 56% (score 3.4) | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 2/10 (-0.6) |
| 2 | Tawnee J Ralston DNC | B | 45% (score 2.7) | Skill B (+2); no specialty match (+0); efficiency 1.5 (+1.0); workload 1/10 (-0.3) |
These are recommendations only — no technician is auto-assigned. The advisor keeps full control of dispatch.
Override actions
Job data
- Source
- wip (appointment: no, WIP: yes)
- Type
- Work Order
- Workflow stage
- Unassigned
- Authorization
- ❓ Not authorized — held out of technician workload
- Service advisor
- Sundstrom, Emily
- Technician
- —
- Scheduled
- Fri Jun 05, 2026
- Promised (contact)
- Fri Jun 05, 2026
- Last modified
- Jun 05, 2026
- Vehicle
- No vehicle on file
- VIN / Unit
- —
- Mileage in
- —
- Total
- $132.93
- Parts / Labor / Sublet
- $122.18 / $0.00 / $0.00
- GP %
- 10.0%
- Labor hrs billed / tech hrs
- 0.0 / 0.0
Override history
| When | Action | Detail |
|---|---|---|
| 2026-06-18T14:10:22 | Exclude | Excluded from scheduling |