📞 Call-back & 🚗 Delivery
📋 Customer intake — Brake System Concern Intake Form, 2026-06-16 16:51
| Vehicle | 2016 Jeep Wrangler unlimited sport |
| VIN | 1C4BJWDG0GL102259 |
| Mileage | 100,000 - 150,000 |
| Pulling | Left |
| Abs Light | Yes |
| Pedal Feel | Normal |
| Vibration | None |
| Brake Fluid | Yes ok |
| Brake Noise | None |
| Brake Speed | High |
| Brake Concern | You hit a pot hole and jerks hard to left |
| Brake Condition | Wet |
| Last Brake Service | Unknown |
| Brake Warning Light | Intermittent |
Classification & Complexity
- Entity classification
- Customer
- Reason
- No internal, employee, or suspect match
- Complexity tier
- Medium (Tier 2, ×1.5)
- Reason
- No note text — defaulted to Tier 2 (Medium)
- Weighted load
- 3.0 units (default hours × 1.5 complexity — no estimate yet)
- Remaining hours
🛠 Build Work / Quick Estimate — 2016 Jeep Wrangler
Pick (or type) a service and the parts (your part numbers + typical qty) and labor hours draft from your history — completeness included. Parts & hours only; price it in Protractor. For rare jobs your history can't cover, 🤖 AI drafts a generic parts list + ballpark hours to verify.
- Diagnose Suspension Concern Pothole impact typically causes suspension damage, alignment issues, or component failure that would cause the vehicle to jerk to one side.
- Alignment, Four Wheel Impact from a pothole commonly misaligns the wheels, causing the vehicle to pull or jerk hard to one side during driving.
- Valley Automotive Standard Inspection A comprehensive inspection after impact trauma can identify damage to suspension, steering, brakes, or other systems affecting directional control.
- Diagnose Steering Concern Pothole impact may damage tie rods, steering linkage, or the steering rack, causing jerking or pulling to one side.
- Diagnose Drive Train Concern Impact damage could affect the drivetrain or axles, potentially causing the jerking sensation and pulling to one side.
- Shock Absorber, Front Front shock absorbers are commonly damaged by pothole impacts and failing shocks can cause the vehicle to jerk and pull during driving.
No draft yet — search a service above to start one.
Estimate Detail (from WIP Detail export)
⏳ Estimate pending — this ticket has no priced line items yet, so its hours are estimated from the shop default. It will fill in once the estimate is built in Protractor.
Technician Recommendations (advisory — advisor decides)
- Job type
- Standard repair
- Capability needed
- Light / medium repair & maintenance
| Rank | Technician | Skill | Match | Why |
|---|---|---|---|---|
| 1 | Anthony Miller DNC Staff | A | 56% (score 3.4) | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 2/10 (-0.6) |
| 2 | Tawnee J Ralston DNC | B | 45% (score 2.7) | Skill B (+2); no specialty match (+0); efficiency 1.5 (+1.0); workload 1/10 (-0.3) |
These are recommendations only — no technician is auto-assigned. The advisor keeps full control of dispatch.
Override actions
Job data
- Source
- wip (appointment: no, WIP: yes)
- Type
- Work Order
- Workflow stage
- Inspection Completed
- Authorization
- ⏸ Awaiting OK — held out of technician workload
- Service advisor
- Sundstrom, Emily
- Technician
- Ian Anderson
- Scheduled
- Tue Jun 16, 2026
- Promised (contact)
- Mon Jun 22, 2026
- Last modified
- Jun 19, 2026
- Vehicle
- 2016 Jeep Wrangler Unlimited Sport V6 3.6L 3604CC 220CID VIN G
- VIN / Unit
- 1C4BJWDG0GL102259
- Mileage in
- 104853
- Total
- $234.07
- Parts / Labor / Sublet
- $0.00 / $198.47 / $0.00
- GP %
- 68.2%
- Labor hrs billed / tech hrs
- 1.4 / 1.4
Override history
No overrides recorded for this job.