📞 Call-back & 🚗 Delivery
📋 Customer intake — Noise / Vibration Form, 2026-06-18 15:00
| Vehicle | 2011 Nissan Murano |
| Mileage | Over 200,000 |
| Noise Type | Other |
| Noise When | Idle |
| Under Load | Yes |
| Issue Started | few weeks ago |
| Vibration RPM | Yes |
| Noise Location | Front |
| Recent Repairs | No |
| Issue Frequency | Constant |
| Noise Type Other | Choking |
| Nvh Concern Type | Combination |
| Nvh Description | Bad idle. |
| Road Conditions | Smooth road, Rough road, Highway, City driving |
| Severity Rating | 4 |
| Vibration Speed | All speeds |
| Weather Influence | No change |
| Change When Braking | No |
| Change When Turning | No |
| Vibration Location | Whole vehicle |
| Previously Diagnosed | No |
Classification & Complexity
- Entity classification
- Customer
- Reason
- No internal, employee, or suspect match
- Complexity tier
- Medium (Tier 2, ×1.5)
- Reason
- No note text — defaulted to Tier 2 (Medium)
- Weighted load
- 3.6 units (real estimate: 3.6h from WIP Detail — complexity tier shown for reference, not re-applied)
- Remaining hours
🧩 Parts to verify (advisory — you decide)
🔴 Likely missing
-
Muffler And Pipe Assembly
— Muffler AI
Shop history shows this is typically installed as a complete unit rather than muffler alone.
-
Air Filter
— Mass Air Flow Intake Boot AI
Air filter replacement is standard practice when replacing intake boot to prevent debris from entering engine.
🛠 Build Work / Quick Estimate — 2011 Nissan Murano
Pick (or type) a service and the parts (your part numbers + typical qty) and labor hours draft from your history — completeness included. Parts & hours only; price it in Protractor. For rare jobs your history can't cover, 🤖 AI drafts a generic parts list + ballpark hours to verify.
- Valley Automotive Standard Inspection The vague complaint about an issue from weeks ago requires a comprehensive initial inspection to identify what may have developed or changed on the vehicle.
- Comprehensive Inspection A detailed full-vehicle inspection will systematically check all major systems to pinpoint the specific problem the customer is experiencing.
- Diagnose Gauges / Warning Light Concern If a warning light or gauge indicator appeared weeks ago, diagnostics will determine if it relates to engine, transmission, electrical, or other systems.
- Diagnose Driveability Concern (Emission / Fuel / Ignition) Performance or drivability issues that developed weeks ago often stem from fuel, ignition, or emission system problems requiring targeted diagnosis.
- Diagnose Electrical Problem as Described Many intermittent issues that persist for weeks point to electrical system faults that need systematic testing and diagnosis.
- Standard Digital Inspection Computer-based diagnostics will retrieve any stored or pending fault codes that may help identify the root cause of the customer's concern.
No draft yet — search a service above to start one.
Estimate Detail (from WIP Detail export)
- Estimated labor hours
- 3.6 h
- Services on ticket
- 2
🛠 Muffler · 2 parts
| Part # | Description | Qty | Cost |
|---|---|---|---|
| 54808 | NAPA Muffler | 1 | $242.05 |
| 60458 | Exhaust Pipe Flange Gasket | 1 | $4.50 |
🛠 Mass Air Flow Intake Boot · 1 part
| Part # | Description | Qty | Cost |
|---|---|---|---|
| 2402-728738 | Air Intake Hose | 1 | $88.76 |
Technician Recommendations (advisory — advisor decides)
- Job type
- Standard repair
- Capability needed
- Light / medium repair & maintenance
| Rank | Technician | Skill | Match | Why |
|---|---|---|---|---|
| 1 | Anthony Miller DNC Staff | A | 56% (score 3.4) | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 2/10 (-0.6) |
| 2 | Tawnee J Ralston DNC | B | 45% (score 2.7) | Skill B (+2); no specialty match (+0); efficiency 1.5 (+1.0); workload 1/10 (-0.3) |
These are recommendations only — no technician is auto-assigned. The advisor keeps full control of dispatch.
Override actions
Job data
- Source
- wip (appointment: no, WIP: yes)
- Type
- Work Order
- Workflow stage
- Work Authorized
- Authorization
- ✅ Authorized
- Service advisor
- Sundstrom, Emily
- Technician
- Robles, Fabrizio
- Scheduled
- Thu Jun 18, 2026
- Promised (contact)
- Mon Jun 22, 2026
- Last modified
- Jun 19, 2026
- Vehicle
- 2011 Nissan Murano SL V6 3.5L 3498CC VIN A
- VIN / Unit
- JN8AZ1MWXBW166187
- Mileage in
- 192000
- Total
- $1,484.87
- Parts / Labor / Sublet
- $647.56 / $661.63 / $0.00
- GP %
- 64.0%
- Labor hrs billed / tech hrs
- 3.6 / 3.6
Override history
No overrides recorded for this job.