📞 Call-back & 🚗 Delivery
Classification & Complexity
- Entity classification
- Customer
- Reason
- No internal, employee, or suspect match
- Complexity tier
- Medium (Tier 2, ×1.5)
- Reason
- No note text — defaulted to Tier 2 (Medium)
- Weighted load
- 3.0 units (default hours × 1.5 complexity — no estimate yet)
- Remaining hours
🛠 Build Work / Quick Estimate — 2005 Ford Excursion
Pick (or type) a service and the parts (your part numbers + typical qty) and labor hours draft from your history — completeness included. Parts & hours only; price it in Protractor. For rare jobs your history can't cover, 🤖 AI drafts a generic parts list + ballpark hours to verify.
No draft yet — search a service above to start one.
Estimate Detail (from WIP Detail export)
⏳ Estimate pending — this ticket has no priced line items yet, so its hours are estimated from the shop default. It will fill in once the estimate is built in Protractor.
Technician Recommendations (advisory — advisor decides)
- Job type
- Standard repair
- Capability needed
- Light / medium repair & maintenance
| Rank | Technician | Skill | Match | Why |
|---|---|---|---|---|
| 1 | Anthony Miller DNC Staff | A | 56% (score 3.4) | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 2/10 (-0.6) |
| 2 | Tawnee J Ralston DNC | B | 45% (score 2.7) | Skill B (+2); no specialty match (+0); efficiency 1.5 (+1.0); workload 1/10 (-0.3) |
These are recommendations only — no technician is auto-assigned. The advisor keeps full control of dispatch.
Override actions
Job data
- Source
- wip (appointment: no, WIP: yes)
- Type
- Work Order
- Workflow stage
- On Hold
- Authorization
- ⛔ On hold — held out of technician workload
- Service advisor
- Sundstrom, Emily
- Technician
- Anthony Miller DNC Staff
- Scheduled
- Tue Nov 05, 2024
- Promised (contact)
- Tue Nov 05, 2024
- Last modified
- Oct 31, 2025
- Vehicle
- 2005 Ford Excursion Limited V10 6.8L 415CID VIN S
- VIN / Unit
- 1FMNU43S25EA05902
- Mileage in
- 125027
- Total
- $337.12
- Parts / Labor / Sublet
- $255.65 / $50.00 / $0.00
- GP %
- 35.4%
- Labor hrs billed / tech hrs
- 0.6 / 0.6
Override history
| When | Action | Detail |
|---|---|---|
| 2026-06-18T14:04:56 | Exclude | Excluded from scheduling |