📞 Call-back & 🚗 Delivery
Classification & Complexity
- Entity classification
- Customer
- Reason
- No internal, employee, or suspect match
- Complexity tier
- Medium (Tier 2, ×1.5)
- Reason
- No note text — defaulted to Tier 2 (Medium)
- Weighted load
- 10.2 units (real estimate: 10.2h from WIP Detail — complexity tier shown for reference, not re-applied)
- Remaining hours
🧩 Parts to verify (advisory — you decide)
🔴 Likely missing
-
Upper Control Arm (Right Rear)
— Suspension Control Arm, Upper Right Rear AI
Upper control arm replacement is the primary operation and must be included.
-
Upper Ball Joint (Right Rear)
— Suspension Control Arm, Upper Right Rear AI
Ball joint is integral to upper control arm function and typically replaced with the arm.
-
Control Arm Bushings and Hardware Kit
— Suspension Control Arm, Upper Right Rear AI
Bushings and fasteners are necessary for proper assembly and alignment.
-
Wheel Alignment Service
— Suspension Control Arm, Upper Right Rear AI
Rear suspension work requires alignment to ensure proper handling and tire wear.
🛠 Build Work / Quick Estimate — 2016 Subaru Outback
Pick (or type) a service and the parts (your part numbers + typical qty) and labor hours draft from your history — completeness included. Parts & hours only; price it in Protractor. For rare jobs your history can't cover, 🤖 AI drafts a generic parts list + ballpark hours to verify.
No draft yet — search a service above to start one.
Estimate Detail (from WIP Detail export)
- Estimated labor hours
- 10.2 h
- Services on ticket
- 1
🛠 Suspension Control Arm, Upper Right Rear · 8 parts
| Part # | Description | Qty | Cost |
|---|---|---|---|
| 20157AJ02A | Suspension Subframe Reinforcement Bracket (Front Right) | 1 | $42.94 |
| 20250FG021 | Lateral Arm and Ball Joint Assembly (Rear) | 2 | $205.72 |
| 20152AL00A | Suspension Subframe Crossmember (Rear) | 1 | $395.42 |
| 20176AJ040 | Suspension Crossmember Stop (Rear) | 4 | $131.92 |
| 20157AL05A | Suspension Subframe Reinforcement Bracket (Rear) | 2 | $74.84 |
| 20250AL03A | Suspension Trailing Arm (Rear Left) | 1 | $131.26 |
| 20250AL02A | Suspension Trailing Arm (Rear Right) | 1 | $131.26 |
| 20157AJ03A | Suspension Subframe Reinforcement Bracket (Front Left) | 1 | $42.95 |
Technician Recommendations (advisory — advisor decides)
- Job type
- Standard repair
- Capability needed
- Light / medium repair & maintenance
| Rank | Technician | Skill | Match | Why |
|---|---|---|---|---|
| 1 | Jered Verhaeghe | A | 16% (score 1.0) at capacity ⚠ | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 9/8 (-3.0) |
| 2 | Charlie Spirka diag | A | 16% (score 1.0) at capacity ⚠ | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 17/10 (-3.0) |
These are recommendations only — no technician is auto-assigned. The advisor keeps full control of dispatch.
Override actions
Job data
- Source
- wip (appointment: no, WIP: yes)
- Type
- Work Order
- Workflow stage
- On Hold
- Authorization
- ⛔ On hold — held out of technician workload
- Service advisor
- Kelley, Kaitilyn
- Technician
- Traweek, Derrik
- Scheduled
- Mon Apr 06, 2026
- Promised (contact)
- Fri Jun 19, 2026
- Last modified
- Jun 18, 2026
- Vehicle
- 2016 Subaru Outback 2.5i Limited H4 2.5L 2498CC 152CID
- VIN / Unit
- 4S4BSANC1G3345943
- Mileage in
- —
- Total
- $4,809.76
- Parts / Labor / Sublet
- $2,417.27 / $1,917.14 / $0.00
- GP %
- 62.7%
- Labor hrs billed / tech hrs
- 10.200000000000001 / 10.2
Override history
| When | Action | Detail |
|---|---|---|
| 2026-06-18T13:59:52 | Manual hold | Held from projection |
| 2026-06-18T13:59:44 | Manual hold | Hold released |
| 2026-06-18T13:59:26 | Manual hold | Held from projection |