📞 Call-back & 🚗 Delivery
📋 Customer intake — Vehicle Service Intake, 2026-06-10 18:10
| Vehicle | 2014 BMW X5 |
| VIN | Test |
| Mileage | 15,000 - 30,000 |
| Drivable | Yes |
| Frequency | Frequent |
| Recent Work | Adsasdf |
| When Started | Today |
| Primary Concern | Noise |
| Additional Notes | Adasf |
| Preferred Contact | Phone |
| Concern Description | Adsfasdf |
Classification & Complexity
- Entity classification
- Internal
- Reason
- Internal entity match: "Bryan Kelley" in "Kelley, Bryan"
- Complexity tier
- Medium (Tier 2, ×1.5)
- Reason
- No note text — defaulted to Tier 2 (Medium)
- Weighted load
- 3.0 units (default hours × 1.5 complexity — no estimate yet)
- Remaining hours
🛠 Build Work / Quick Estimate — 2006 Volkswagen Jetta
Pick (or type) a service and the parts (your part numbers + typical qty) and labor hours draft from your history — completeness included. Parts & hours only; price it in Protractor. For rare jobs your history can't cover, 🤖 AI drafts a generic parts list + ballpark hours to verify.
No draft yet — search a service above to start one.
Estimate Detail (from WIP Detail export)
⏳ Estimate pending — this ticket has no priced line items yet, so its hours are estimated from the shop default. It will fill in once the estimate is built in Protractor.
Technician Recommendations (advisory — advisor decides)
- Job type
- Standard repair
- Capability needed
- Light / medium repair & maintenance
| Rank | Technician | Skill | Match | Why |
|---|---|---|---|---|
| 1 | Jered Verhaeghe | A | 16% (score 1.0) at capacity ⚠ | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 9/8 (-3.0) |
| 2 | Charlie Spirka diag | A | 16% (score 1.0) at capacity ⚠ | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 17/10 (-3.0) |
These are recommendations only — no technician is auto-assigned. The advisor keeps full control of dispatch.
Override actions
Job data
- Source
- wip (appointment: no, WIP: yes)
- Type
- Work Order
- Workflow stage
- On Hold
- Authorization
- ⛔ On hold — held out of technician workload
- Service advisor
- Daniel Stockard
- Technician
- Verhaeghe, Jered
- Scheduled
- Tue Feb 03, 2026
- Promised (contact)
- Mon Jun 29, 2026
- Last modified
- Jun 18, 2026
- Vehicle
- 2006 Volkswagen Jetta 2.0T L4 2.0L 1984CC 121CID
- VIN / Unit
- 3VWKJ71K16M676894
- Mileage in
- —
- Total
- $3,273.00
- Parts / Labor / Sublet
- $1,343.34 / $1,579.90 / $0.00
- GP %
- 59.7%
- Labor hrs billed / tech hrs
- 9.700000000000001 / 9.7
Override history
| When | Action | Detail |
|---|---|---|
| 2026-06-06T11:47:33 | Exclude | Excluded from scheduling |