📞 Call-back & 🚗 Delivery
Classification & Complexity
- Entity classification
- Customer
- Reason
- No internal, employee, or suspect match
- Complexity tier
- Medium (Tier 2, ×1.5)
- Reason
- No note text — defaulted to Tier 2 (Medium)
- Weighted load
- 15.7 units (real estimate: 15.7h from WIP Detail — complexity tier shown for reference, not re-applied)
- Remaining hours
🧩 Parts to verify (advisory — you decide)
🔴 Likely missing
-
Gear Oil-Front Differential 75W-85 GL-5
— Differential Assembly AI
Shop history shows gear oil is consistently used during differential assembly for lubrication and testing.
-
Differential Drain Plug Gasket
— Differential Fluid Exchange - Front Axle AI
Drain plug gasket should be replaced during fluid exchange to prevent leaks and ensure proper sealing.
🟡 Consider (upsell / while-in-there)
-
Cover gasket / RTV
— Differential Fluid Exchange - Front Axle
Differential service usually includes cover gasket / rtv.
🛠 Build Work / Quick Estimate — 2020 BMW X5
Pick (or type) a service and the parts (your part numbers + typical qty) and labor hours draft from your history — completeness included. Parts & hours only; price it in Protractor. For rare jobs your history can't cover, 🤖 AI drafts a generic parts list + ballpark hours to verify.
No draft yet — search a service above to start one.
Estimate Detail (from WIP Detail export)
- Estimated labor hours
- 15.7 h
- Services on ticket
- 2
🛠 Differential Assembly · 18 parts
| Part # | Description | Qty | Cost |
|---|---|---|---|
| 31-50-7-934-390 | front differential | 1 | $2,685.64 |
| 07-11-9-909-928 | Screw | 2 | $14.54 |
| 07-11-9-904-161 | Hex Screw | 2 | $14.54 |
| 26-11-9-454-792 | Screw | 4 | $9.68 |
| 31-51-1-213-527 | O-ring | 1 | $4.78 |
| 83-22-2-413-511 | Hypoid Axle | 2 | $135.50 |
| 33-30-6-787-062 | Combination | 2 | $12.40 |
| 37-10-6-789-678 | Hex Nut | 2 | $3.30 |
| 32-30-6-778-609 | Torx Bolt | 1 | $2.05 |
| 07-11-9-906-938 | Hexagon Screw | 2 | $14.54 |
| 33-13-1-214-961 | Lock Ring | 2 | $4.78 |
| 31-20-6-795-249 | Collar Screw | 2 | $35.84 |
| 07-14-6-886-617 | Screw | 12 | $87.24 |
| 33-11-7-525-064 | Screw Plug | 2 | $17.42 |
| 33-30-6-760-349 | self locking nut | 4 | $21.84 |
| 31-50-8-860-349 | Repair Kit | 1 | $52.91 |
| 07-11-9-908-596 | screw | 8 | $58.16 |
| 07-14-6-885-653 | Locking Nut | 2 | $29.20 |
🛠 Differential Fluid Exchange - Front Axle · 1 part
| Part # | Description | Qty | Cost |
|---|---|---|---|
| 50104 | Gear Oil-Front Differential 75W-85 GL-5 1QT | 1 | $27.15 |
Technician Recommendations (advisory — advisor decides)
- Job type
- Standard repair
- Capability needed
- Light / medium repair & maintenance
| Rank | Technician | Skill | Match | Why |
|---|---|---|---|---|
| 1 | Jered Verhaeghe | A | 16% (score 1.0) at capacity ⚠ | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 9/8 (-3.0) |
| 2 | Charlie Spirka diag | A | 16% (score 1.0) at capacity ⚠ | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 17/10 (-3.0) |
These are recommendations only — no technician is auto-assigned. The advisor keeps full control of dispatch.
Override actions
Job data
- Source
- wip (appointment: no, WIP: yes)
- Type
- Work Order
- Workflow stage
- Work Authorized
- Authorization
- ✅ Authorized
- Service advisor
- Kelley, Kaitilyn
- Technician
- Spirka, Charlie
- Scheduled
- Tue Jun 09, 2026
- Promised (contact)
- Fri Jun 19, 2026
- Last modified
- Jun 18, 2026
- Vehicle
- 2020 BMW X5 M50i V8 4.4L 4395CC
- VIN / Unit
- 5UXJU4C06LL227805
- Mileage in
- 86581
- Total
- $9,566.74
- Parts / Labor / Sublet
- $5,385.59 / $3,317.03 / $0.00
- GP %
- 55.6%
- Labor hrs billed / tech hrs
- 15.700000000000001 / 15.7
Override history
| When | Action | Detail |
|---|---|---|
| 2026-06-17T21:35:16 | Comeback | Comeback flag cleared |
| 2026-06-17T21:35:15 | Comeback | Flagged as comeback |