📞 Call-back & 🚗 Delivery
📋 Customer intake — Noise / Vibration Form, 2026-06-12 16:02
| Vehicle | 2021 BMW 540i |
| Mileage | 30,000 - 60,000 |
| Noise Type | Other |
| Noise When | Cruising |
| Under Load | Yes |
| Issue Started | Two weeks ago |
| License Plate | 7 AMU |
| Vibration RPM | Yes |
| Noise Location | Under vehicle |
| Recent Repairs | None |
| Issue Frequency | Constant |
| Noise Type Other | Ticking from drive shaft |
| Nvh Concern Type | Noise, Vibration, Combination |
| Nvh Description | Flex coupler in front of rear differential has failed |
| Road Conditions | City driving |
| Severity Rating | 3 |
| Vibration Speed | All speeds |
| Weather Influence | No change |
| Change When Braking | No |
| Change When Turning | No |
| Vibration Location | Floor |
| Previously Diagnosed | No |
Classification & Complexity
- Entity classification
- Customer
- Reason
- No internal, employee, or suspect match
- Complexity tier
- Medium (Tier 2, ×1.5)
- Reason
- No note text — defaulted to Tier 2 (Medium)
- Weighted load
- 12.2 units (real estimate: 12.2h from WIP Detail — complexity tier shown for reference, not re-applied)
- Remaining hours
🧩 Parts to verify (advisory — you decide)
🔴 Likely missing
-
DRIVE SHAFT
— Drive Shaft Assembly AI
Shop history shows drive shaft is standard for this operation.
-
Brake Cleaner
— Axle Shaft Seal, Right Side Rear- Replace AI
Required to clean differential surfaces before seal installation.
🛠 Build Work / Quick Estimate — 2021 BMW 540i xDrive
Pick (or type) a service and the parts (your part numbers + typical qty) and labor hours draft from your history — completeness included. Parts & hours only; price it in Protractor. For rare jobs your history can't cover, 🤖 AI drafts a generic parts list + ballpark hours to verify.
No draft yet — search a service above to start one.
Estimate Detail (from WIP Detail export)
- Estimated labor hours
- 12.2 h
- Services on ticket
- 3
🛠 Transmission / Transaxle Mount · 1 part
| Part # | Description | Qty | Cost |
|---|---|---|---|
| 22 32 6 860 533 | Transmission Mount TRANSFER CASE | 1 | $113.03 |
🛠 Drive Shaft Assembly · 4 parts
| Part # | Description | Qty | Cost |
|---|---|---|---|
| 26-11-8-607-971 | torx screw | 3 | $21.81 |
| 26-11-7-527-475 | hex bolt | 3 | $21.81 |
| 33-32-6-760-368 | hexagon nut | 3 | $15.48 |
| 26 11 7 610 061 | Driveshaft Flex Joint | 1 | $100.35 |
🛠 Axle Shaft Seal, Right Side Rear- Replace · 1 part
| Part # | Description | Qty | Cost |
|---|---|---|---|
| 33 10 7 505 604 | Diff. Side Cover Seal-Rear w/o Lock Ring | 1 | $14.56 |
Technician Recommendations (advisory — advisor decides)
- Job type
- Standard repair
- Capability needed
- Light / medium repair & maintenance
| Rank | Technician | Skill | Match | Why |
|---|---|---|---|---|
| 1 | Jered Verhaeghe | A | 16% (score 1.0) at capacity ⚠ | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 9/8 (-3.0) |
| 2 | Charlie Spirka diag | A | 16% (score 1.0) at capacity ⚠ | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 17/10 (-3.0) |
These are recommendations only — no technician is auto-assigned. The advisor keeps full control of dispatch.
Override actions
Job data
- Source
- wip (appointment: no, WIP: yes)
- Type
- Work Order
- Workflow stage
- Work Completed
- Authorization
- ✅ Authorized ✎
- Service advisor
- Kelley, Kaitilyn
- Technician
- Verhaeghe, Jered
- Scheduled
- Thu Jun 11, 2026
- Promised (contact)
- Fri Jun 19, 2026
- Last modified
- Jun 18, 2026
- Vehicle
- 2021 BMW 540i xDrive Base L6 3.0L 2998CC
- VIN / Unit
- WBA73BJ03MCF56856
- Mileage in
- 43525
- Total
- $3,409.89
- Parts / Labor / Sublet
- $648.15 / $2,610.99 / $0.00
- GP %
- 74.3%
- Labor hrs billed / tech hrs
- 12.2 / 12.2
Override history
| When | Action | Detail |
|---|---|---|
| 2026-06-15T18:25:20 | authorize | manually authorized |