📞 Call-back & 🚗 Delivery
📋 Customer intake — First Time Customer, 2026-06-12 17:09
| Vehicle | 2015 BMW X5 |
| Oil Type | Whatever you recommend |
| Tow Or Haul | No |
| Primary Use | Daily commute |
| Daily Driving | 10 30 |
| Last Serviced | 3 6 months |
| Spending Limit | Up to 200 |
| Preferred Contact | Either |
| Driving Conditions | Mostly highway |
| Additional Findings | Call before extra |
| Maintenance Records | Some |
| Oil Change Frequency | Not sure |
| Maintenance Philosophy | In between |
| Previous Service Location | Dealership |
Classification & Complexity
- Entity classification
- Customer
- Reason
- No internal, employee, or suspect match
- Complexity tier
- Medium (Tier 2, ×1.5)
- Reason
- No note text — defaulted to Tier 2 (Medium)
- Weighted load
- 3.0 units (default hours × 1.5 complexity — no estimate yet)
- Remaining hours
🛠 Build Work / Quick Estimate — 2015 BMW X5
Pick (or type) a service and the parts (your part numbers + typical qty) and labor hours draft from your history — completeness included. Parts & hours only; price it in Protractor. For rare jobs your history can't cover, 🤖 AI drafts a generic parts list + ballpark hours to verify.
No draft yet — search a service above to start one.
Estimate Detail (from WIP Detail export)
⏳ Estimate pending — this ticket has no priced line items yet, so its hours are estimated from the shop default. It will fill in once the estimate is built in Protractor.
Technician Recommendations (advisory — advisor decides)
- Job type
- Standard repair
- Capability needed
- Light / medium repair & maintenance
| Rank | Technician | Skill | Match | Why |
|---|---|---|---|---|
| 1 | Jered Verhaeghe | A | 16% (score 1.0) at capacity ⚠ | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 9/8 (-3.0) |
| 2 | Charlie Spirka diag | A | 16% (score 1.0) at capacity ⚠ | Skill A (+3); no specialty match (+0); efficiency 1.5 (+1.0); workload 17/10 (-3.0) |
These are recommendations only — no technician is auto-assigned. The advisor keeps full control of dispatch.
Override actions
Job data
- Source
- wip (appointment: no, WIP: yes)
- Type
- Work Order
- Workflow stage
- Work Completed
- Authorization
- ❓ Not authorized — held out of technician workload
- Service advisor
- Kelley, Kaitilyn
- Technician
- Spirka, Charlie
- Scheduled
- Tue Jun 16, 2026
- Promised (contact)
- Mon Jun 22, 2026
- Last modified
- Jun 17, 2026
- Vehicle
- 2015 BMW X5 xDrive35d L6 3.0L 2993CC
- VIN / Unit
- 5UXKS4C59F0N10257
- Mileage in
- —
- Total
- $232.80
- Parts / Labor / Sublet
- $0.00 / $198.47 / $0.00
- GP %
- 71.8%
- Labor hrs billed / tech hrs
- 1.4 / 1.4
Override history
No overrides recorded for this job.